How to protect myself from being a fraud victim?

  • Never send money to strangers using a money transfer service.
  • Beware of deals or opportunities that seem too-good-to-be-true.
  • Exercise caution when paying for online auction purchases with money transfer services.
  • Never send money to pay for taxes or fees on foreign lottery winnings.
  • Watch Out for Lottery Fraud.
  • Beware of Up-front Payments.
  • “Millions Waiting to be Shared”.
  • “They have found your dog”.

Remember, if an offer seems too good to be true, it probably is the fraud.

Be cautious if:

  • You receive a too good to be true offer. For example, an expensive product at a cheap price
  • You're the winning bid in an online auction. The seller only accepts payment via money transfer.
  • You are told that you won a lottery/prize. You have to pay taxes before you can collect your winnings
  • Someone responds to your ad saying that they've found the things that you lost and are claiming the shipping/reward costs
  • You've sold something but received a check that's more than the amount asked. You're then requested to send back the extra amount through money transfer.
  • You're offered a low-cost loan, but first you must pay the fees or the first few payments via money transfer
  • You received a call from someone claiming to be a police or a hospital employee asking for money for the bail or treatment of a loved one


  • Know the person that you're sending money to
  • Buy goods and services from trusted sources
  • Avoid paying for online auctions via money transfer
  • Exercise higher caution when buying or selling expensive items from someone outside the country
  • Discontinue any transaction if someone coaches you on ways to respond to questions asked by MoneyPolo. It's a sure sign of a fraud

Contact the police immediately if you think you're being scammed
Someone claiming to be from your company e-mailed me. What should I do?
We do not email customers unless it’s in relations to a transaction in process initiated by you or in response to your email to us in the first instance and will never ask you for your ID and Password, account information or banking information in an email.
If you receive an email from anyone claiming to be from our company and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to